Terminology
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A thread is a channel, or ticket, where the member receives support, and the staff members use commands to communicate with the member. Only staff can see this channel.
A Staff Server can be either a server, strictly for staff to use ModMail, receive updates, and chat amongst themselves, or can be just a category for ModMail within the Main Server.
Throughout this guide, we will reference the Staff Server, this simply means a part where only staff can access, and in all our cases, the category for ModMail channels/threads
Snippets are commands that you can use to reply faster. Snippets saves you a lot from typing and also lets you reply with an informative message. View the Snippet Guide .